Troubleshooting

Common issues and solutions for RedCarpetHQ users.

Wallet Issues

Cannot Connect Wallet

Symptoms:

Solutions:

1. Check Browser Extension
``
✓ MetaMask installed
✓ Extension enabled
✓ Not in private/incognito mode
✓ No conflicting extensions
`

1. Switch to the Correct Network
`
MetaMask → Network dropdown → Select the platform network
`

2. Add Network Manually
`
Use the network details provided on the platform dashboard.
`

1. Check Balances
`
ETH: For gas fees
USDC: For purchases/trades
Tokens: For selling/collateral
`

2. Speed Up Transaction
`
MetaMask → Activity → Pending Transaction
→ Click "Speed Up"
→ Increase gas price
→ Confirm
`

3. Cancel Transaction
`
MetaMask → Activity → Pending Transaction
→ Click "Cancel"
→ Confirm with higher gas
`

4. Reset Account (Last Resort)
`
MetaMask → Settings → Advanced
→ Reset Account
⚠️ Only if nothing else works
`

1. "Out of Gas"
`
Cause: Gas limit too low
Solution: Increase gas limit
Try: 1.5x the estimated amount
`

2. "Insufficient Allowance"
`
Cause: Token not approved
Solution: Approve token first
Then: Retry transaction
`

3. "Execution Reverted"
`
Cause: Smart contract rejection
Reasons:


Solution: Check conditions and retry
`

4. "Nonce Too Low"
`
Cause: Transaction ordering issue
Solution: Reset account in MetaMask
Or: Wait for pending tx to clear
`

2. Adjust Gas Settings
`
MetaMask → Edit Gas
→ Set to "Low" priority
→ Accept slower confirmation
`

1. Check Whitelist Status
`
If screening enabled:


2. Verify Requirements
`
✓ Sufficient ETH for gas
✓ Connected to the correct network
✓ All fields filled correctly
✓ Token symbol unique
✓ Dates valid (future times)
`

1. Check Campaign Status
`
✓ Campaign is ACTIVE
✓ Between start and end time
✓ Not reached ceiling
✓ Not cancelled
`

2. Verify USDC
`
✓ Have enough USDC
✓ Approved Campaign contract
✓ Correct USDC token address
`

3. Check Amount
`
✓ Amount > 0
✓ Amount doesn't exceed ceiling
✓ Valid number format
`

1. Verify Eligibility
`
✓ Campaign FAILED or CANCELLED
✓ You purchased tokens
✓ Haven't claimed yet
✓ Have purchase record
`

2. Check Contract
`
✓ Campaign contract has USDC
✓ Refunds enabled
✓ Your address correct
`

1. Check Token Status
`
✓ Token is GRADUATED
✓ Trading enabled
✓ Not paused
`

2. Verify Approvals
`
For SELL offers:
✓ Tokens approved to Market
✓ Approval amount sufficient

For BUY offers:
✓ USDC approved to Market
✓ Approval amount sufficient
`

3. Check Balances
`
For SELL: Have enough tokens
For BUY: Have enough USDC
Include: Fee amount (2.5%)
`

4. Validate Parameters
`
✓ Amount > minimum (1 USDC worth)
✓ Price > 0
✓ Valid token address
`

1. Check Offer Status
`
✓ Offer still OPEN
✓ Not already filled
✓ Not cancelled
✓ Refresh page for latest
`

2. Verify Funds
`
For filling SELL offer:
✓ Have enough USDC
✓ USDC approved

For filling BUY offer:
✓ Have enough tokens
✓ Tokens approved
`

3. Check Amount
`
✓ Amount <= offer amount
✓ Amount > 0
✓ Valid number
`

2. Check Filters
`
✓ Correct token selected
✓ Offer type filter (BUY/SELL)
✓ Status filter (OPEN)
✓ No search filters active
`

1. Check Vault Status
`
✓ Vault exists (token graduated)
✓ Not paused
✓ Not at supply cap
✓ Risk tier allows deposits
`

2. Verify USDC
`
✓ Have enough USDC
✓ Approved Vault contract
✓ Approval amount sufficient
`

3. Check Limits
`
✓ Amount > minimum
✓ Amount < supply cap
✓ Vault has capacity
`

1. Check Collateral
`
✓ Deposited collateral
✓ Collateral sufficient
✓ Borrow amount <= max borrow
`

2. Verify Limits
`
Max Borrow = Collateral Value × Collateral Factor

Example:
Collateral: 1,000 tokens @ $1 = $1,000
Collateral Factor: 50%
Max Borrow: $500
`

3. Check Vault
`
✓ Vault has liquidity
✓ Utilization < 85%
✓ Not paused
`

What Happened:
`
Your collateral value dropped below liquidation threshold
Stability pool repaid your debt
Your collateral was seized
`

Prevention:
`
✓ Monitor collateral ratio
✓ Add collateral when needed
✓ Set price alerts
✓ Maintain safe buffer
✓ Repay loans during volatility
`

Recovery:
`
✗ Cannot recover seized collateral
✓ Debt is cleared
✓ Learn from experience
✓ Be more conservative next time
`

1. Check Eligibility
`
✓ Held tokens at snapshot
✓ Round is ACTIVE
✓ Haven't claimed yet
✓ Balance > 0 at snapshot
`

2. Verify Round
`
✓ Round activated
✓ Snapshot taken
✓ Funds available
✓ Not expired
`

3. Check Address
`
✓ Same address as snapshot
✓ Not transferred tokens after
✓ Correct wallet connected
`

Verification:
`
Your Dividend = (Your Balance / Total Supply) × Total Amount

Check:
✓ Your balance at snapshot
✓ Total supply at snapshot
✓ Total dividend amount
✓ Already claimed?
`

2. Clear Cache
`
Browser → Settings → Clear browsing data
✓ Cached images and files
✓ Cookies and site data
Time range: All time
`

2. Check Blockchain
`
Visit: A block explorer (link on platform dashboard)
Enter: Your wallet address
Verify: Actual balance
`

3. Import Token
`
MetaMask → Import tokens
Enter: Token contract address
Verify: Balance appears
`

Gather Information:
`
✓ Wallet address
✓ Transaction hash (if applicable)
✓ Token/campaign address
✓ Error message (screenshot)
✓ Browser and wallet version
✓ Steps to reproduce
``

Contact Channels

Email (Detailed)

Twitter (Public)

Emergency Issues

Critical Problems:

Contact: