# Contact Us

Get in touch with the RedCarpetHQ team.

## Support Channels

### Email Support

**General Inquiries**  
📧 hello@redcarpethq.org  
Response time: 24-48 hours

**Technical Support**  
📧 support@redcarpethq.org  
Response time: 12-24 hours

**Producer Screening**  
📧 screening@redcarpethq.org  
Response time: 3-7 business days

**Security Issues**  
📧 security@redcarpethq.org  
Response time: Immediate (critical issues)

**Appeals & Disputes**  
📧 appeals@redcarpethq.org  
Response time: 3-5 business days

**Partnership Inquiries**  
📧 partnerships@redcarpethq.org  
Response time: 5-7 business days

### Community

**Twitter/X**  
🐦 [@RedCarpetHQ](https://twitter.com/redcarpethq)  
Latest updates and announcements

**Telegram**  
📱 [RedCarpetHQ Community](https://t.me/redcarpethq)  
Community discussions

### Documentation

**This Documentation**  
📚 You're reading it!  
Comprehensive guides and references

**Developer Resources**  
� Technical documentation and API references available on request

## What to Include

### For Support Requests

**Required Information:**
- Your wallet address
- Transaction hash (if applicable)
- Campaign/token address (if applicable)
- Detailed description of issue
- Screenshots (if helpful)
- Browser and wallet used

**Example:**
```
Subject: Cannot claim dividend

Wallet: 0x742d35Cc6634C0532925a3b844Bc9e7595f0bEb
Token: 0x123...
Round ID: 3
Error: "Transaction failed"
Screenshot: [attached]
Browser: Chrome 120
Wallet: MetaMask 11.5
```

### For Screening Applications

**Required Information:**
- Full name
- Production company (if applicable)
- Wallet address
- Project synopsis
- Previous work (IMDb links)
- Budget and timeline
- Supporting documents

See [Screening Process](../getting-started/screening-process.md) for details.

### For Security Reports

**Required Information:**
- Vulnerability description
- Steps to reproduce
- Potential impact
- Suggested fix (if known)
- Your contact info (for bounty)

**Please:**
- ✅ Report privately first
- ✅ Give us time to fix
- ✅ Don't exploit vulnerabilities
- ❌ Don't disclose publicly before fix

## Response Times

| Channel | Response Time | Best For |
|---------|---------------|----------|
| Twitter | Hours-Days | Public inquiries |
| Email (Support) | 12-24 hours | Technical issues |
| Email (General) | 24-48 hours | General questions |
| Email (Screening) | 3-7 days | Producer applications |
| Email (Security) | Immediate | Critical bugs |

## Office Hours

**Team Availability:**
- Monday-Friday: 9 AM - 6 PM UTC
- Saturday-Sunday: Limited support
- Holidays: Emergency only

**Note:** Blockchain operates 24/7. Smart contracts always available even when team is offline.

## Regional Support

Currently supporting:
- 🌍 Global (English)
- 🇺🇸 United States
- 🇪🇺 European Union
- 🇬🇧 United Kingdom
- 🇦🇺 Australia
- 🇨🇦 Canada

Additional languages coming soon.

## Report

**Report Security Issues:**
security@redcarpethq.org

## Feedback

We value your feedback!

**Feature Requests:**  
📧 feedback@redcarpethq.org

**User Experience:**  
📧 ux@redcarpethq.org

**Documentation:**  
📧 docs@redcarpethq.org

## Press & Media

**Press Inquiries:**  
📧 press@redcarpethq.org

**Media Kit:**  
🎨 [Download Media Kit](https://redcarpethq.org/press)

**Brand Assets:**
- Logo files
- Color palette
- Typography
- Usage guidelines

## Partnerships

**Integration Partners:**  
📧 integrations@redcarpethq.org

**Strategic Partners:**  
📧 partnerships@redcarpethq.org

**Investors:**  
📧 investors@redcarpethq.org

## Social Media

**Follow Us:**
- Twitter: [@RedCarpetHQ](https://twitter.com/redcarpethq)
- LinkedIn: [RedCarpetHQ](https://linkedin.com/company/redcarpethq)
- Medium: [RedCarpetHQ Blog](https://medium.com/@redcarpethq)
- YouTube: [RedCarpetHQ](https://youtube.com/@redcarpethq)

## Mailing Address

RedCarpetHQ  
[Address Line 1]  
[Address Line 2]  
[City, State ZIP]  
[Country]

## Emergency Contact

**Critical Security Issues:**  
📧 security@redcarpethq.org  
🔒 PGP Key: [Download](https://redcarpethq.org/pgp)

**For Immediate Attention:**
- Mark email subject: **[URGENT]**
- Include "SECURITY" for security issues
- Provide clear description
- Include reproduction steps

## Legal

**Terms of Service:**  
📄 [View Terms](https://redcarpethq.org/terms)

**Privacy Policy:**  
📄 [View Privacy Policy](https://redcarpethq.org/privacy)

**Legal Inquiries:**  
📧 legal@redcarpethq.org

## Frequently Asked Questions

Before contacting support, check our [FAQ](faq.md) - your question may already be answered!

## Community Guidelines

When engaging with our community:

**Do:**
- ✅ Be respectful and professional
- ✅ Help other community members
- ✅ Share constructive feedback
- ✅ Report issues appropriately
- ✅ Follow platform rules

**Don't:**
- ❌ Spam or advertise
- ❌ Share scam links
- ❌ Impersonate team members
- ❌ Spread FUD or misinformation
- ❌ Harass other users

## Thank You!

We appreciate your interest in RedCarpetHQ. Whether you're a filmmaker, supporter, developer, or enthusiast, we're here to help you succeed.

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