Contact Us

Get in touch with the RedCarpetHQ team.

Support Channels

Email Support

General Inquiries
πŸ“§ hello@redcarpethq.org
Response time: 24-48 hours

Technical Support
πŸ“§ support@redcarpethq.org
Response time: 12-24 hours

Producer Screening
πŸ“§ screening@redcarpethq.org
Response time: 3-7 business days

Security Issues
πŸ“§ security@redcarpethq.org
Response time: Immediate (critical issues)

Appeals & Disputes
πŸ“§ appeals@redcarpethq.org
Response time: 3-5 business days

Partnership Inquiries
πŸ“§ partnerships@redcarpethq.org
Response time: 5-7 business days

Community

Twitter/X
🐦 @RedCarpetHQ
Latest updates and announcements

Telegram
πŸ“± RedCarpetHQ Community
Community discussions

Documentation

This Documentation
πŸ“š You're reading it!
Comprehensive guides and references

Developer Resources
οΏ½ Technical documentation and API references available on request

What to Include

For Support Requests

Required Information:

  • Your wallet address

  • Transaction hash (if applicable)

  • Campaign/token address (if applicable)

  • Detailed description of issue

  • Screenshots (if helpful)

  • Browser and wallet used

    • Example:
    ``
    Subject: Cannot claim dividend

    Wallet: 0x742d35Cc6634C0532925a3b844Bc9e7595f0bEb
    Token: 0x123...
    Round ID: 3
    Error: "Transaction failed"
    Screenshot: [attached]
    Browser: Chrome 120
    Wallet: MetaMask 11.5
    ``

    For Screening Applications

    Required Information:

  • Full name

  • Production company (if applicable)

  • Wallet address

  • Project synopsis

  • Previous work (IMDb links)

  • Budget and timeline

  • Supporting documents

    • See Screening Process for details.

    For Security Reports

    Required Information:

  • Vulnerability description

  • Steps to reproduce

  • Potential impact

  • Suggested fix (if known)

  • Your contact info (for bounty)

    • Please:

  • βœ… Report privately first

  • βœ… Give us time to fix

  • βœ… Don't exploit vulnerabilities

  • ❌ Don't disclose publicly before fix

    • Response Times

    | Channel | Response Time | Best For |
    |---------|---------------|----------|
    | Twitter | Hours-Days | Public inquiries |
    | Email (Support) | 12-24 hours | Technical issues |
    | Email (General) | 24-48 hours | General questions |
    | Email (Screening) | 3-7 days | Producer applications |
    | Email (Security) | Immediate | Critical bugs |

    Office Hours

    Team Availability:

  • Monday-Friday: 9 AM - 6 PM UTC

  • Saturday-Sunday: Limited support

  • Holidays: Emergency only

    • Note: Blockchain operates 24/7. Smart contracts always available even when team is offline.

    Regional Support

    Currently supporting:

  • 🌍 Global (English)

  • πŸ‡ΊπŸ‡Έ United States

  • πŸ‡ͺπŸ‡Ί European Union

  • πŸ‡¬πŸ‡§ United Kingdom

  • πŸ‡¦πŸ‡Ί Australia

  • πŸ‡¨πŸ‡¦ Canada

    • Additional languages coming soon.

    Report

    Report Security Issues:
    security@redcarpethq.org

    Feedback

    We value your feedback!

    Feature Requests:
    πŸ“§ feedback@redcarpethq.org

    User Experience:
    πŸ“§ ux@redcarpethq.org

    Documentation:
    πŸ“§ docs@redcarpethq.org

    Press & Media

    Press Inquiries:
    πŸ“§ press@redcarpethq.org

    Media Kit:
    🎨 Download Media Kit

    Brand Assets:

  • Logo files

  • Color palette

  • Typography

  • Usage guidelines

    • Partnerships

    Integration Partners:
    πŸ“§ integrations@redcarpethq.org

    Strategic Partners:
    πŸ“§ partnerships@redcarpethq.org

    Investors:
    πŸ“§ investors@redcarpethq.org

    Social Media

    Follow Us:

  • Twitter: @RedCarpetHQ

  • LinkedIn: RedCarpetHQ

  • Medium: RedCarpetHQ Blog

  • YouTube: RedCarpetHQ

    • Mailing Address

    RedCarpetHQ
    [Address Line 1]
    [Address Line 2]
    [City, State ZIP]
    [Country]

    Emergency Contact

    Critical Security Issues:
    πŸ“§ security@redcarpethq.org
    πŸ”’ PGP Key: Download

    For Immediate Attention:

  • Mark email subject: [URGENT]

  • Include "SECURITY" for security issues

  • Provide clear description

  • Include reproduction steps

    • Legal

    Terms of Service:
    πŸ“„ View Terms

    Privacy Policy:
    πŸ“„ View Privacy Policy

    Legal Inquiries:
    πŸ“§ legal@redcarpethq.org

    Frequently Asked Questions

    Before contacting support, check our FAQ - your question may already be answered!

    Community Guidelines

    When engaging with our community:

    Do:

  • βœ… Be respectful and professional

  • βœ… Help other community members

  • βœ… Share constructive feedback

  • βœ… Report issues appropriately

  • βœ… Follow platform rules

    • Don't:

  • ❌ Spam or advertise

  • ❌ Share scam links

  • ❌ Impersonate team members

  • ❌ Spread FUD or misinformation

  • ❌ Harass other users

    • Thank You!

    We appreciate your interest in RedCarpetHQ. Whether you're a filmmaker, supporter, developer, or enthusiast, we're here to help you succeed.